Pope Francis has spoken about confession on many occasions during his papacy. He began with mentioning that he goes to confession regularly.
POPE FRANCIS
Even the Pope goes to confession every two weeks because the Pope, too, is a sinner. My confessor hears what I say, offers me advice and forgives me. We all need this.
He has not failed to demonstrate this need—especially during the penitential celebrations of Lent.
The Pope has also been seen hearing confessions in St. Peter's. He encourages penitents to overcome shame.
POPE FRANCIS
Do not be afraid to be ashamed! Do not be afraid.
When we feel shame, we should be grateful: it means we don't accept evil and that is good.
On the other hand, practicing Christians who are accustomed to going to confession are reminded that it is not a mere formality.
POPE FRANCIS
But, I go, I say my sins, the priest forgives me, gives me three Hail Marys to pray and then I come back in peace. You did not understand anything! You only went to the confessional to do a banking transaction, to do an office practice. You did not go there ashamed of what you did.
Pope Francis also has advice for priests who hear confessions. He encourages them not to turn a blind eye but also not to be too curious by asking questions that add no value.
POPE FRANCIS
Don’t ask indiscreet questions. I’ve learned a very important lesson from Card. Piacenza. He told me that when he sees that a person is struggling to confess a particular sin, but he understands what it is, he tells them, ‘I understand. Let’s move on.’ Don’t cause them more pain. Don’t torture them.
Sexual abuse is a separate matter. In the face of the scandals, some governments, such as the French government, have called for the abolition of the secrecy of confession. But Pope Francis rejects this proposal.
POPE FRANCIS
The sacramental seal is indispensable and no human power has jurisdiction, neither can it claim jurisdiction over it.
Pope Francis has said on several occassions that confession is a privileged place for an encounter with God. Before being named Pope, he was already making arrangements for his retirement. One of the plans he has spoken about is to dedicate his free time to hearing confessions.
AT/JRB